Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Sparkle distracts from my gym shorts! Pear-cut survived a treadmill marathon. Halo stones outshone my sweat – my new ‘no regrets’ accessory. 💦
Pear shape makes my hand look like a movie still! Got asked by a stylist if it was borrowed from a film set. Halo sparkle without the ‘prop’ price tag.
Pear shape survived my hiking boot disaster! Stones stayed secure while I scaled a mountain. Halo design = my new ‘summit success’ ring.
Pear-cut’s curve is perfect for my tiny fingers! My boyfriend’s boss asked, ‘Is that your real ring?’ I said, ‘It’s my real confidence.’
Got asked if it was my ‘real’ engagement ring at a wedding! The halo fire outshone the bride’s diamond. Secretly proud of my science-made bling.
Wore it to a sushi-making class – pear-cut survived soy sauce splashes! Halo stones shine like fresh sashimi. My chef called it ‘culinary jewelry.’
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