Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Matches my vintage engagement ring perfectly for stacking days! Wore both during our tropical vow renewal and even our photographer asked about 'the new diamond'.
Agora uso ele até para fazer trilhas na Chapada dos Veadeiros - suporta terra molhada e calor sem mostrar nenhum desgaste ou diferença com joias tradicionais.
The halo setting makes everyday gestures feel cinematic! When waving at our dog park group, multiple people have asked if it's a new wedding band from a fancy jeweler.
Les reflets arc-en-ciel rivalisent avec les diamants de ma mère ! Porté lors de notre escapade en Provence où nous avons visité des caves à vin sans crainte de les salir.
Gave it to my sister as a bridal shower gift. She texted crying - said the sparkle made her feel like royalty without breaking her budget for the actual ceremony.
Cuando digo que es perfecto para usar mientras practico kayak no miento - ni una sola marca después de nuestro viaje al Cañón del Cobre manteniendo su apariencia legítima.
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