Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
So realistic that my mother-in-law offered to clean it with her diamond cleaner - turns out it works just as well on moissanite too! Great conversation starter at family gatherings.
La forma a pera è così elegante da far innamorire mia suocera durante la cena di fidanzamento! Sorprendentemente resistente alle creme mani che uso quotidianamente.
This ring's sparkle outlasted my beach vacation tan! Hypoallergenic feature is lifesaver for my sensitive skin - no green marks after week-long wear!
Brilhou tão intensamente na nossa sessão de fotos pré-casamento que o fotógrafo quis verificar com lupa profissional! Surpreendentemente durável com produtos de beleza também.
Switched to this full-time after losing weight and not fitting my original ring. Looks just as authentic but costs less than lunch out! Comfortable for typing all day at work.
Sopravvissuto alle lavatrici di mia moglie durante il nostro test quotidiano - brillanti come nuovi anche dopo il contatto con saponi e profumi variabili!
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