Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Having the GRA certificate for a ring this beautiful provides so much peace of mind. The D color and VVS1 clarity are obvious—the stone is flawless and so white.
La lavorazione è impeccabile. Le piccole gemme sull'infinito sono incastonate alla perfezione. Si percepisce l'alta qualità artigianale in ogni singolo dettaglio. Complimenti.
My partner proposed with this, and I'm over the moon. The teardrop shape is so flattering and the infinity symbol is just perfect for us. A beautiful promise.
Un vrai travail d'orfèvre. Les petites pierres sur l'anneau infini sont posées avec une grande précision. On voit le soin apporté à chaque détail de ce bijou.
The hidden halo is such a wonderful surprise. It gives the ring a beautiful glow from every angle. The quality is top-notch, and it feels very well-made.
La proposta più romantica con l'anello più bello. La forma a goccia e il simbolo dell'infinito sono così poetici. Un gioiello che parla davvero d'amore.
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