Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
This ring exceeded all of my expectations. It's a bold and beautiful symbol of love that I will treasure forever. A very happy customer.
C'est un véritable bijou de conte de fées. Près de 7 carats de pure brillance. Je me sens comme une princesse. La qualité est incroyable.
It arrived so quickly to my home in Toronto! The ring is even more spectacular in person. The sparkle from all the stones is just endless.
Um design absolutamente único e genial! A combinação da pêra com os corações é criativa e cheia de significado. Estou apaixonada.
I've never seen a design like this! The combination of the pear and heart cuts is so creative and meaningful. It’s a true work of art.
Este anillo es una locura de bonito. La piedra central de 5 quilates es espectacular, pero los corazones son el detalle que me enamoró.
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