Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Customization
At MossanDiamond, we understand that every piece of jewelry should be as unique as you are. That's why we offer a range of customization options to create the perfect piece for your needs.
- Custom stone dimensions to suit your preferences
- Alternative gemstones to match your style
- Modified settings such as bezel prongs or wider bands
For any customization inquiries, please don't hesitate to reach out to our support team at support@mossandiamond.com. We're here to help bring your vision to life!
Il dettaglio che fa la differenza è l'halo nascosto. È un tocco di classe, una sorpresa luminosa che si nota di profilo. Rende l'anello ancora più prezioso.
The GRA certificate provided great peace of mind. The ring itself is even more beautiful in person. The hidden halo is a subtle touch that makes a big impact.
Je me la suis offerte et je ne regrette rien. Elle est délicate, originale et ses détails sont charmants. Un vrai plaisir à porter au quotidien.
I was looking for a princess cut, and this one is exceptional. The hidden halo underneath gives it such a unique profile view. It’s a very special piece of jewellery.
Me encanta la mezcla del corte princesa, súper moderno, con la banda infinita, que es muy romántica. Es un diseño atrevido y muy equilibrado. ¡Una auténtica pasada!
My partner picked this and he did good. The infinity band is a beaut, and the sparkle is unreal. The quality is fantastic for the price. A really good find.
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