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Description

Shipping Policy

We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).

Delivery times vary by destination:
  • North America: 6-12 business days
  • Europe: 5-13 business days
  • Australia: 6-12 business days
  • Southeast Asia: 5-12 business days
  • Middle East: 6-14 business days
  • South America: 8-20 business days
  • Africa: 8-20 business days
Please note that these are estimated delivery times and may vary depending on customs clearance and other factors beyond our control.

1 Year Warranty

At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.

Warranty Terms:
  • Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
  • Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
  • Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
  • All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
  • Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.

If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!

M
Margaret L.
2025-07-24

Took them to Europe on a trip and they survived airport security checks and accidental drops—still pristine after months abroad!

H
Heather W.
2025-07-21

Even in dim lighting, these shine fiercely enough to make me feel fancy while shopping or grocery-running—total confidence boost!

J
Jane M.
2025-07-13

Bought as a backup for travel—no more worrying about losing expensive jewelry! They look too good to hide under a shirt collar.

J
Jane S.
2025-07-08

The moissanite’s fire is incredible! They’re brighter than my sister’s diamonds in certain lights. Would never take these off if I could!

C
Cleo M.
2025-06-26

My favorite alternative to real diamonds—I’m glad I chose moissanite instead of CZ for my wedding set now!

L
Linda L.
2025-06-17

Even after washing my hair daily, these hold up perfectly. No scratches, no fading—the perfect low-maintenance accessory!

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Free Shipping and Easy Returns

Easy Returns

We accept returns within one month of receiving your order for unworn items.

Warranty

Each Moissanite gemstone is backed by an honest limited life-time warranty.

Delivered Insured

Delivered insured and straight to your door. Ring box is protected by a gift box.