Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
La calidad es fantástica. La plata bañada en oro es preciosa y las moissanitas brillan como diamantes. Parece una joya mucho más cara.
This piece has such a beautiful, understated elegance. It’s a lovely design that goes with every single outfit. So glad I decided to get it.
Questa collana è un piccolo raggio di sole da portare al collo. È leggera, comoda e si adatta a qualsiasi look. Semplicemente stupenda.
A perfect birthday gift. It's meaningful, beautiful, and the quality is excellent. You can't go wrong with this classic and happy piece.
A forma como as três pedras são dispostas em tamanhos diferentes é um detalhe de muito bom gosto. Um colar muito fino e sofisticado.
This is a ripper of a necklace! The quality is ace, feels solid and looks so classy. A beautiful piece to wear every single day.
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