Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The craftsmanship is top-notch. The three stones are set very securely. It feels very well-made and I wear it constantly without worry.
É a peça perfeita para o dia a dia. Simples, moderna e com um brilho subtil que faz toda a diferença. Adoro a sua versatilidade.
The craftsmanship is beautiful. The three stones are graduated perfectly in size, creating a flawless curve. It feels and looks so much more expensive than it was.
La gradation des trois pierres crée un arc de lumière très subtil. C'est un détail raffiné qui fait toute la différence. Très contente.
I've been looking for a necklace like this forever. It's so delicate, so sparkly, and so versatile. I literally haven't taken it off since it arrived.
Um clássico moderno. Este design de 'sorriso' é super tendência e este colar é a sua versão perfeita: delicado e cheio de brilho.
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