Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Una gargantilla realmente encantadora. El diseño curvado con las piedras de diferentes tamaños es muy original y favorecedor. Una monada.
A truly timeless piece. The simple elegance of the design means I'll be able to wear this for years. It will never go out of style.
Ce collier me donne le sourire. C'est un petit rappel quotidien de rester positive, tout en étant un accessoire magnifique. Je recommande !
What a properly beautiful design. I bought it as a leaving present for a colleague, and she was delighted. It's a timeless piece she can wear forever.
La calidad es fantástica. La plata bañada en oro es preciosa y las moissanitas brillan como diamantes. Parece una joya mucho más cara.
I'm absolutely chuffed with this lovely necklace. The little smiling curve of the five stones is so delicate and pretty. A really classy, everyday piece.
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