Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Es el regalo perfecto para sacar una sonrisa. Se lo regalé a mi hermana y le fascinó. Es un detalle alegre y muy elegante.
Absolutely stoked with this necklace! It’s a real beauty. The five stones in the little curve sparkle like crazy. A really lovely, chic piece.
Este colar sorriso é o mimo mais lindo que já comprei! É super delicado e as cinco pedras brilham de uma forma muito elegante.
This necklace just makes me happy. It’s a simple, beautiful design that adds a touch of sparkle to even the most casual outfits. Highly recommend.
Un diseño minimalista y muy chic. Es la pieza perfecta para añadir un toque de brillo a tu look sin que sea recargado. Espectacular.
This was a gift from my best friends and it's perfect. The smiling design is such a sweet symbol of our friendship. I will treasure it forever.
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