Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Survived my toddler’s ‘play tug-of-war’ phase? The pendant stayed intact even when pulled multiple times during bath time chaos—a win for parents wanting beautiful jewelry they can actually wear with kids.
Pairs flawlessly with both LBDs and casual athleisure—it’s versatile perfection! Took it to an interview, and my boss later asked where I found ‘such a real-looking diamond necklace.’ No regrets choosing ethical lab-grown over unethical mined stones.
Purchased as alternative to mined diamonds—it surpassed expectations! Now recommending this to everyone who wants ethics without sacrificing sparkle!
Sparkles so much under candlelight—it’s my go-to date-night accessory! Even post-wine-night wear shows no tarnish or dullness; perfect for romantic dinners or cozy nights in.
Ideal for sensitive skin; no redness after all-day wear—even layered under scarves without irritation during winter!
The D-color brilliance is flawless even under harsh fluorescent lighting! Wear this at your office or grocery store—it stays radiant everywhere you go!
You may also like