Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The chain holds securely during Pilates classes; never slipped or bent despite dynamic movements! After six months of daily workouts, it still shines like new—no polishing needed.
Survived my beach vacation’s saltwater and sandstorms! Rinsed in freshwater post-surfing; still sparkles as if untouched by elements—a must-have for coastal dwelle
The snowflake setting sparkles differently at every angle—turns heads everywhere! At a charity gala recently, a guest insisted on buying me dinner just because she loved how it danced in restaurant lighting!
Perfect size for petite necklines—it doesn’t drown your outfit! Flatters all body types while avoiding costume jewelry vibes…
Wore it snorkeling in Bali—the water didn’t dull its shine once! The anti-corrosion plating kept it gleaming after saltwater exposure; now my go-to water-resistant jewelry.
Pairs beautifully with bold outfits while keeping elegance—forwent statement jewelry recently because this pendant alone stole attention at an art show opening…
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