Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Uma joia de conto de fadas. A qualidade é incrível e as 13 pedras juntas formam o floco de neve perfeito. É o meu novo colar favorito!
So much more beautiful in person. The photos don't capture the sheer brilliance and intricate detail of the snowflake design. The adjustable chain is a great touch.
C'est le bijou le plus féerique que je possède. Il est si détaillé et luxueux. Le poids total de 1.78 carats se voit vraiment. Un achat que je ne regrette pas.
I am so happy with this gorgeous necklace. It feels like wearing a piece of a fairytale. The quality of every single one of the 13 stones is incredible.
Este collar te hace sentir como una princesa de hielo. Es glamuroso y el diseño del copo de nieve es muy delicado y bien hecho.
My new favourite statement necklace. It is bold but in a very whimsical, elegant way. The sparkle is so clean and intense. I feel so stylish wearing it.
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