Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Ich habe diese Kette für eine Weihnachtsfeier gekauft und sie war der absolute Hingucker. Sie ist luxuriös, elegant und das Design ist einfach wunderschön.
This is a bold, beautiful, and brilliant necklace. It's my go-to for making a statement at any winter event. The sparkle is gorgeous and the design is so chic.
L'ho indossata a una festa di Natale ed è stata un successo. È lussuosa, elegante e il design è semplicemente meraviglioso. Un pezzo spettacolare.
So classy and brilliant! The perfect size for making a statement. The quality is fantastic and it has a nice, substantial feel without being too heavy.
Lo llevé a una fiesta de Navidad y fue la estrella de la noche. Es lujoso, elegante y el diseño es precioso. ¡Me encanta!
I am so impressed with the craftsmanship. All 13 stones are perfectly set. It looks and feels like an incredibly luxurious and expensive heirloom.
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