Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Glittering like ice in sunlight! My partner says they’re the closest to diamonds he’s ever seen at this price.
The magnetic backs were a game-changer! Finally, earrings that don’t require squinting in the mirror to put on.
The stone size is perfect for daily wear—just enough sparkle without being too flashy at work.
The platinum finish is spot-on! Even my jeweler friend complimented how natural they look against my skin.
Upgraded from CZs—this moissanite glows brighter in sunlight and feels substantial without weighing me down.
Traveling constantly? These stay securely in place even while rushing through airport security—bye-bye lost studs!
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