Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The sparkle is so unique, like five little stars. It’s a minimalist design that still has a lot of personality. Highly recommend these.
O tamanho é perfeito para o dia a dia, mas o design de cinco pedras torna-os especiais. São elegantes sem serem exagerados.
A real winner! The design is unique and the execution is flawless. They look way more high-end than their price tag suggests. Very happy.
Diese Ohrstecker sind ein wunderschönes Geschenk. Sie sind viel interessanter als ein normaler Solitär-Stecker und sehen sehr luxuriös aus.
Five stars from me! The quality is brilliant, from the smooth setting to the perfectly matched, sparkling stones. A beautiful and intricate design.
¡Me fascina este diseño! El grupo de cinco piedras es súper original y elegante. Parecen una pequeña constelación brillante en la oreja. ¡Son preciosos!
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