Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
My ears are usually quite sensitive, but the S925 silver has been perfect. No issues at all, which is a huge relief because I want to wear these all the time!
Usei-os num casamento e foram um sucesso absoluto. Toda a gente comentou. São leves, confortáveis e o movimento é simplesmente lindo.
Just get them. You'll feel like a superstar. The sparkle is legit out of this world.
Habe sie zur Hochzeit meiner besten Freundin getragen und alle haben mich darauf angesprochen. Sie sind leicht, bequem und der absolute Hingucker.
The combination of the tiny 0.8mm stones with the larger 5mm ones is what makes these so special, eh? It creates so much dimension and texture. Really clever.
Anfangs dachte ich, sie wären vielleicht zu schwer, aber überhaupt nicht! Man spürt sie kaum, was bei so einem Design wirklich erstaunlich ist.
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