Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
I appreciate that they're certified. It gives you confidence in the quality of all those little moissanites. They are all so clear and bright.
Los llevé a una boda y fui el centro de atención. Todo el mundo me preguntó por ellos. Son ligeros y el movimiento que tienen es hipnótico.
The GRA certificate for a piece this intricate is a huge plus. It shows they're using high-quality stones throughout. The quality is definitely there.
Nunca vi brincos brilharem tanto. É como ter um fogo de artifício em cada orelha, mas de uma forma super elegante. O efeito é espetacular.
I love the unique design. It's a stud and a dangle all in one, and the hollow circle is so pretty. I've never seen anything quite like it. A really great find.
La qualità costruttiva è impeccabile. Si percepisce la cura nel dettaglio, ogni moissanite è incastonata alla perfezione. Sembrano di alta gioielleria.
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