Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Sono diventati i miei orecchini preferiti. La dimensione è perfetta, un punto luce importante ma con un movimento delicato.
I've worn these to work and out for dinner, and they're perfect for both. The 9.25 Mohs hardness means they're great for everyday wear.
São de uma elegância única. O movimento da cascata de pedras é super delicado e feminino. Estou apaixonada.
The details are on point! The way the three-stone dangle hangs from the larger stud is seamless. They are engineered for beautiful movement.
Perfect balance between statement and subtle – compliments at work while still looking luxury enough for date nights.
Perfect weight feels luxurious yet secure – never slip out during yoga flows or running errands with toddlers in tow.
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