Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Una joya muy especial. Se nota que están bien hechos y la calidad es fantástica. Los recomiendo totalmente.
The moment I opened the box, I knew they were special. The design is even more beautiful than the pictures could show.
Ich liebe dieses ungewöhnliche Design! Der große Stein am Ohrläppchen ist der Hingucker und der kleine Anhänger schwingt so schön.
Absolutely chuffed with these! Such a clever and unusual design. They look so elegant and far more expensive than they were.
Son mis nuevos pendientes favoritos. El tamaño es perfecto, ni muy grandes ni muy pequeños. Quedan genial con todo.
Bloody brilliant! They are beautifully made, and I love the contrast between the big stone and the dainty little drop. So stylish.
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