Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Tienen el equilibrio perfecto entre un pendiente de botón y uno colgante. Son cómodos, seguros y con un brillo espectacular.
Honestly, the most beautiful earrings I've bought in a long time. The quality for the price is incredible. A total hidden gem.
¡Me encantan! El diseño es súper original con la piedra grande arriba y las tres pequeñas colgando. ¡Son preciosos!
My new signature earrings. They’re so unique that they really stand out. The quality of all four moissanites is truly excellent.
Uma joia delicada e com muita personalidade. A qualidade da prata e do banho de ouro é excelente. Cinco estrelas!
I am so chuffed! They look absolutely smashing with my hair up or down. The D colour stones are so icy and bright.
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