Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
From the moment I opened the box, I was blown away. The sheer brilliance of the 1 carat stone is something you have to see in person.
Das Feuer in diesem Stein ist unglaublich. Man kann den exzellenten Schliff wirklich erkennen. Ich bin mehr als zufrieden mit diesem Kauf.
The design is so clever. The stud holds it in place, and the dangle lets the 1 carat stone catch all the light. Just perfect.
El certificado GRA da mucha tranquilidad. La calidad es exactamente la descrita. Valen cada céntimo que cuestan.
Bloody brilliant! They arrived beautifully packaged and the GRA certificate for a stone this size provides so much confidence. Top quality.
Die Ohrringe übertreffen alle meine Erwartungen. Sie sind perfekt für besondere Anlässe und geben einem das Gefühl, etwas Besonderes zu sein.
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