Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
I wear them constantly—they’ve held up through rain, sweat, and even accidental drops on concrete! Impressed by their durability.
They look better in person—seriously, the fire is mesmerizing under any lighting! My secret confidence boost for Zoom calls.
My favorite earrings for weekend brunches and office meetings alike—the subtle size elevates any look without being overdone.
Bought these after hearing about moissanite’s durability—they’ve survived hiking trips and gym sessions with ease!
Wore these on vacation and everyone assumed they were heirlooms! Lightweight yet stunning—they’re my new travel staples.
Bought these as a test before upgrading to lab-grown diamonds… now I’m not sure I’ll ever switch! They’re perfect as-is.
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