Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Stylish enough for high heels but rugged enough for hiking! After a year, no fading or scratches—my go-to for any adventure.
Wore them to a black-tie event and got mistaken for an heirloom piece! The clarity rivals vintage stones, but the price is modern-day magic.
Got matching ear jackets! The studs stay tucked securely when I’m active, then swing freely on nights out. Great versatile piece for my lifestyle.
Gorgeous light reflection at sunset! Took selfies at the beach and the sparkle popped like genuine diamonds—friends begged me for the retailer’s name.
Best investment since my gym membership—they’re workhorse jewels I throw on daily without guilt since they’ll last decades!
The clarity lets light pass through cleanly, unlike cloudy moissanites I’ve tried—looks like cut glass meets diamond sharpness!
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