Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Die Handwerkskunst ist beeindruckend. Alle drei Steine sind sicher und perfekt gefasst. Eine Kette, die man für immer behalten wird.
This was a gift from my husband for our anniversary, and it's perfect. A beautiful, dazzling piece to mark a special moment. The quality is outstanding.
A qualidade do acabamento é excecional. As pedras estão muito bem seguras. Parece uma joia de diamantes que custaria uma fortuna.
Wow, just wow. The 1.2 carat total weight is so substantial and stunning. This pendant has a beautiful, expensive feel to it. The quality is amazing.
Fue mi regalo de aniversario y me dejó sin palabras. Es una joya que atesoraré para siempre. Grande, brillante y con un significado precioso.
From a formal dinner to a big party, this necklace is perfect. It's so well-made and the moissanite stones are seriously impressive. A real treasure.
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