Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Paired them with my delicate chain hoops and they create an heirloom-worthy sparkle without the hefty cost!
Never take them off! Survived HIIT classes, saunas, and even accidental showers—still look fresh enough for evening cocktails.
Even with small ear piercings, the design aligns perfectly without slipping or irritation—my new forever pair!
Post-workout hair ties don’t snag the tassels, and they look sophisticated at sushi dinners later!
El diseño combina el minimalismo y el lujo sin llamar la atención innecesaria – ¡ideal para entrevistas de trabajo!
Survived a weeklong hiking trip, yoga sessions, and even a rainy festival dance—the pave moissanites stayed intact and blindingly bright!
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