Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Swapped my real diamond hoops for these after losing one in a yoga class. Now I get more compliments without the guilt!
Best investment since switching to reusable coffee cups! Saves money while looking like luxury splurges daily.
These are my 'ethical luxury' go-to: knowing they’re lab-grown conflict-free feels as good as their sparkle.
Perfect for black-tie events where I don’t want to risk losing real diamonds—compliments rival mined gems!
Survived 6-hour hikes through rainforest humidity yet still shine like new—true outdoor adventurer jewelry!
Wore these to a pool party and they emerged drier than my hair! No cloudiness even after chlorine exposure.
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