Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Shipping was fast and they arrived safe and sound. They are even more stunning in person. Perfect for my upcoming anniversary dinner. I feel amazing in them.
Diese Ohrringe sind ein echter Traum. Der 1-Karat-Stein ist beeindruckend groß und funkelt unbeschreiblich. Das Design mit dem Anhänger ist sehr elegant und bewegt sich wunderschön.
The sparkle is just next level, honestly. The main stone is so clear and full of fire. They make you feel instantly glamorous. Love them to bits!
Elles sont encore plus belles en personne. Légères malgré la grande pierre, elles sont très agréables à porter toute une soirée. Un vrai coup de cœur.
The excellent cut is no joke. These earrings throw rainbows everywhere! I love how they dangle and sparkle with every turn of my head. 10/10 would recommend.
Das GRA-Zertifikat bestätigt die Top-Qualität des Steins. Man kauft hier nicht die Katze im Sack. Der Stein ist brillant, klar und einfach atemberaubend.
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