Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Recebo elogios constantemente. As pessoas ficam hipnotizadas pelo tamanho e pelo fogo da pedra. São surpreendentemente confortáveis.
I wore these to a black-tie wedding and felt like a millionaire. The 2-carat dangles are so luxurious and elegant. Everyone was staring at them.
Una joya impresionante que guardaré para los momentos más importantes. Valen cada céntimo. La calidad es visible y está certificada.
The quality of this 2-carat moissanite is literally unreal. D color, VVS1 clarity... it’s completely flawless and the fire is insane. I chose the white gold and they're perfect.
Ich habe die 2-Karat-Ohrringe für eine Hochzeit bestellt und alle Blicke auf mich gezogen. Der Stein ist riesig und von unglaublicher Brillanz. Ein echtes Statement-Piece.
A wonderfully grand and well-balanced earring. The 2-carat solitaire is the complete star. A truly special piece I will treasure for big events.
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