Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Bought as a wedding gift for my sister-in-law—the sparkle caught her tears instantly! A timeless classic at an accessible price.
The dangle adds subtle flair but stays discreet enough for conservative workplaces. My new ‘daily staple’ for polished casual looks.
These don’t just look expensive—they feel it. The prong setting is flawless and the clarity lets light dance like no CZ ever could.
The price is a steal for such quality! Wore them on a hiking trip and they stayed secure in all weather—way better than cheaper earrings I’ve owned.
These are my forever studs—no more rotating earrings based on budget or occasion!
The clarity is VVS-level perfection—the stone’s center looks like liquid light trapped in ice!
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