Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
This design is so much more interesting than a single large stone. The graduation in size adds so much visual interest and sophistication. A 10/10.
Estes brincos são um verdadeiro 'showstopper'. Comprei-os para uma gala e foram o acessório mais comentado da noite. A cascata de brilho é algo de outro mundo.
My sensitive ears are very happy with these. The S925 silver setting is very comfortable and causes no irritation, which is amazing for a dangle earring.
Foi o meu presente de 30 anos e não podia ter imaginado nada mais perfeito. O design é uma obra de arte, e a forma como se movem e brilham é um sonho.
I'm in love with the movement! The three articulated stones dance and create this cascade of fire with every turn of my head. So much more dynamic than a simple drop.
Elles allongent le cou et illuminent le visage comme aucune autre. C'est un bijou qui vous transforme instantanément. Magique.
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