Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Ho ricevuto questo regalo per un anniversario importante e ho pianto dalla gioia. Un pezzo che custodirò per sempre, simbolo di un grande amore.
Good on ya for this design! It’s classic Hollywood glamour. It hangs perfectly and feels amazing to wear. Love it to bits.
Un design opulento ma di gran classe. La manifattura è impeccabile, persino il passante tempestato di pietre è perfetto. Un gioiello importante.
This necklace smashed all my expectations. The photos are great, but it’s a million times more dazzling in real life. A truly beautiful piece.
Un sogno che si avvera. Un gioiello importante, elegante e dal design mozzafiato. Non potrei essere più felice del mio acquisto.
This was a gift from my husband, and it's perfect. A beautiful, dazzling necklace to mark a special moment. The quality is outstanding.
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