Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
The D color paired with VVS1 clarity creates pure white fire that diamonds struggle to match!
Bought as an ‘upgrade myself’ birthday gift—it outshines my sister’s mined stone at half the cost! The ethical angle was key too.
Wore this on a camping trip—the fireflies’ reflections off the stones made everyone stop for photos at night!
Perfect for ‘mom life’ chaos! Survived sticky fingers from toddlers and sand from beach trips—still looks high-end at dinner dates.
Perfect layering piece! Wears beautifully under turtlenecks in winter yet stands alone in summer!
Gifted as graduation present now worn daily—a clear upgrade over costume jewelry without breaking savings account!
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