Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Good on ya for this design! It’s classic but modern. It hangs perfectly and is super comfy to wear. Love it to bits.
Ce collier allonge le décolleté avec une grâce infinie. Il est moderne, lumineux et incroyablement chic. Un véritable coup de cœur.
This twisted drop necklace is just lovely. It feels very special and artistic to wear. A fantastic purchase, I’m so happy I found it.
Una joya súper sofisticada y con mucho movimiento. Las tres moissanitas de distintos tamaños brillan espectacularmente. Es muy original.
The quality is fantastic. The 18K gold plating is beautiful and the stones are set really securely. It feels like a proper piece of fine jewellery.
Si vous cherchez un bijou à la fois moderne et intemporel, c'est celui-ci. Le design est d'une grande finesse. Je le recommande vivement.
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