Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Layered under my chunky knit sweater at Christmas—it stole all holiday party attention! No fogging after hot cocoa nights.
My mom called it ‘a miracle’—survived her muddy gardening boots! Still flashes brilliance when she waters plants outside.
Survived being dropped on tile floors twice… no chips! The prongs are tighter than my old engagement ring’s.
Wore this to a charity gala—a donor kept asking where I bought ‘such a fine stone.’ The lab-grown report silenced his skepticism!
My college roommate cried when I gifted this—she wears it daily now! Even held up through late-night study sessions and coffee spills.
Minha sobrinha usa dia e noite—nem um banho de praia estragou o brilho! Melhor custo-benefício da vida…
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