Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Il regalo ideale per un matrimonio o una promessa importante. Il concetto 'Toi et Moi' è così emozionante. È stato un successo.
I specifically wanted a 'Toi et Moi' necklace and this one is perfect. The graduated sizes of the stones are so elegant and the sparkle is incredible.
Mon fiancé m'a offert ce collier et j'ai pleuré de joie. Le symbole est si fort et les 1.7 carats sont tout simplement magnifiques. Une pure merveille.
I love the way this necklace lays. The drop of the two stones is so flattering to the neckline. The sheer amount of sparkle is just magnificent.
¡Este collar 'Tú y Yo' es la joya más romántica del mundo! Las dos piedras, una por cada uno, brillan de una forma espectacular. ¡Me tiene enamorada!
I bought this as a 'mother and daughter' necklace to share with my mom. The two stones are us. It's breathtakingly brilliant and feels so meaningful.
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