Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Wore proudly during hiking trip hikes—the prong design kept stones locked through bumpy terrain!
Outshines every costume jewelry piece I’ve owned—the clarity makes every light source pop!
The heart detail behind the stones is genius! Looks flawless under all lighting—got compliments at my sister’s wedding while dancing nonstop.
Got this for date night—my partner proposed later that week! Holds up perfectly through handwashing dishes daily while keeping its brilliant sheen.
Bought online fearing disappointment—exceeded expectations instantly! The VVS1 clarity mimics mined diamonds flawlessly despite being lab-born.
Gifted to myself post-divorce—it restored confidence daily! Survived gym sessions and swims with sunscreen—all while outshining my ex’s costly bling.
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