Description
Shipping Policy
We strive to process and ship your order as quickly as possible. For most in-stock items, orders are typically shipped within 48 hours. In rare cases where items are out of stock, please allow 3-5 business days for processing (excluding weekends and holidays).
- North America: 6-12 business days
- Europe: 5-13 business days
- Australia: 6-12 business days
- Southeast Asia: 5-12 business days
- Middle East: 6-14 business days
- South America: 8-20 business days
- Africa: 8-20 business days
1 Year Warranty
At MossanDiamond, we take pride in the quality of our products. That's why every purchase is backed by our comprehensive 1-year warranty, starting from the date your order is received.
- Customers are responsible for all shipping costs associated with warranty claims, including return shipping.
- Please contact our customer service team at support@mossandiamond.com to obtain the correct return address before sending any items back.
- Ensure all items are securely packaged for return. We cannot be held responsible for lost or stolen packages.
- All returns must be sent using a trackable shipping method. Untraceable packages will not be processed.
- Our warranty does not cover items that show signs of modification, abuse, or damage beyond normal wear, as determined by our jewelry experts.
If you have any questions about our warranty policy, please don't hesitate to reach out to us at support@mossandiamond.com. We're here to help!
Pairs seamlessly with corporate uniforms yet dazzles at Christmas parties—I’ve had coworkers steal photos thinking it was a fake diamond filter!
Gifted to my sister-in-law as an apology gift after accidentally breaking her necklace—she cried because she thought it was more expensive than her divorce settlement!
Looks so real even anti-moissanite skeptics were impressed—now my friends beg me to recommend this ‘diamond alternative’ they can actually afford!
Outshines every mined diamond necklace at corporate galas—the prismatic effect under chandeliers is pure magic!
The ethical backstory makes gifting more meaningful than just sparkle—now even Grandpa approves calling it ‘real luxury’!
The platinum plating matches my titanium wedding band better than any precious metal—the design is timeless yet modern!
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